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Custom Wheel Return / Exchange Policy & Restocking Fee's - Because custom made products such as custom bikes, custom wheelsets & custom wheels are custom designed & built to your specifications, and because custom bikes, wheels & other custom merchandise require a rather lengthy amount of time to assemble, we charge a 35% restocking fee for all custom product returns unless the item is damaged or incorrect.  Please note that "color variation" on custom wheels & bikes does not qualify as an "incorrect item", as paint color & anodized products all have some level of color variation which neither we, nor the manufacturuer, has complte control over.  We, as well as our manufacturuers, do our best to build custom products as true the advertised color shown on our website and our manfacturers websites as possible; however there is always some level of color variation which is beyond our control.  S&H will not be refunded for custom product returns unless it is defective or incorrect.  Furthermore, if you choose to return a non-defective custom wheel, wheelset or bike, the 65% credit will only be applied as a store credit towards further purchases with rbikes.com